{"id":11,"date":"2024-08-30T05:36:54","date_gmt":"2024-08-30T05:36:54","guid":{"rendered":"https:\/\/appointusonline.com\/help\/knowledge-base\/how-secure-is-my-password\/"},"modified":"2024-12-18T10:50:52","modified_gmt":"2024-12-18T10:50:52","slug":"already-existing-user-login-your-account","status":"publish","type":"ht_kb","link":"https:\/\/appointusonline.com\/help\/knowledge-base\/already-existing-user-login-your-account\/","title":{"rendered":"Already Existing User &#8211; Login Your Account"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you already have an account, you can quickly log in using the credentials you set up during the registration process.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit the website at www.appointusonline.com and navigate to the Login section OR go directly to <\/span><a href=\"http:\/\/www.appointusonline.com\/login\"><span style=\"font-weight: 400;\">www.appointusonline.com\/login<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will see the login section as shown below \u2013 <\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-294 size-full\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3.jpg\" alt=\"\" width=\"642\" height=\"735\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3.jpg 642w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3-262x300.jpg 262w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3-44x50.jpg 44w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3-600x687.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/3-320x366.jpg 320w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your login details \u2013 Your registered email address and password.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">If you have forgotten your password, click \u201cForgot Password\u201d and follow the steps to reset it.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">If you don\u2019t have an account, click \u201cYou don\u2019t have an account yet\u201d and follow the instructions.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Once you have entered your login credentials, click \u201cLogin\u201d.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After logging in, you will have immediate access to our platform&#8217;s features. <\/span><\/p>\n<h2 id=\"if-its-your-first-time-logging-in\" >If It&#8217;s Your First Time Logging in:<\/h2>\n<p><span style=\"font-weight: 400;\">If this is your first time login after creating a new account, you will need to share some additional business details. This helps our intelligent system tailor the platform to your specific needs and ensures you get the most relevant features for your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During your first login, you will see a window like the one shown below and you need to enter your details accordingly:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-304 size-full\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4.jpg\" alt=\"describes your business\" width=\"1393\" height=\"775\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4.jpg 1393w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-300x167.jpg 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-1024x570.jpg 1024w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-768x427.jpg 768w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-50x28.jpg 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-920x512.jpg 920w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-600x334.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/4-320x178.jpg 320w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<h2 id=\"what-best-describes-your-business\" >What best describes your business?<\/h2>\n<p><span style=\"font-weight: 400;\">If you need appointment or scheduling features for just one user or a single entity, select the first option, \u201cAn Individual\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example: If you have a single person business and only you can handle the appointment, without needing scheduling for any other team members, select the \u201cAn Individual\u201d option.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a business or organization with more than one staff member, multiple locations, or need scheduling and appointment features for several team members, select \u201cMulti Staff Business\u201d to efficiently manage scheduling across your entire organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example: If you run a haircut franchise with multiple staff members and locations, such as 4 staff at one site and 3 at another and need to manage appointments for all 7 staff across any location, choose the \u201cMulti Staff Business\u201d option.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click \u201cSave &amp; Go Next\u201d for next section.<\/span><\/p>\n<h2 id=\"create-your-own-service-menu\" >Create your own service menu?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-310 size-full\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/service.png\" alt=\"\" width=\"512\" height=\"347\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/service.png 512w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/service-300x203.png 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/service-50x34.png 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/service-320x217.png 320w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here, you need to select the category that best fits your business or service for which customers, or your audience want to schedule appointments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you run a yoga centre, choose the category \u201cHealth &amp; Fitness\u201d and then select the subcategory \u201cYoga Classes\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, choose the appropriate category and sub-category for any other service you provide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need to change any information you have already provided, click \u201cPrevious Step\u201d to return to the last section. Otherwise, click \u201cSave &amp; Go Next\u201d to proceed to the next section.<\/span><\/p>\n<h2 id=\"what-type-of-services-do-you-provide\" >What type of Services do you provide?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-382 size-full\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7.jpg\" alt=\"\" width=\"1393\" height=\"775\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7.jpg 1393w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-300x167.jpg 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-1024x570.jpg 1024w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-768x427.jpg 768w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-50x28.jpg 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-920x512.jpg 920w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-600x334.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/7-320x178.jpg 320w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In this section, you need to provide details about the services you or your team offer. These services will be presented to your customers during the scheduling process, allowing them to choose the service they want to book an appointment for.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you run a yoga class, you might offer services like Child Yoga Class, Personalized Yoga Sessions, Group Yoga Classes, and Corporate Yoga Programs, each with its own duration and pricing as displaying above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, you can add multiple services by clicking on \u201cAdd Service.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The service colour will help you easily differentiate between services, which is especially useful for those who frequently book appointments on a daily or regular basis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click \u201cSave &amp; Go Next\u201d for next section.<\/span><\/p>\n<h2 id=\"who-works-at-your-business\" >Who works at your business?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-412 size-full aligncenter\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8.jpg\" alt=\"\" width=\"1393\" height=\"775\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8.jpg 1393w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-300x167.jpg 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-1024x570.jpg 1024w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-768x427.jpg 768w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-50x28.jpg 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-920x512.jpg 920w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-600x334.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/8-320x178.jpg 320w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You may be a single entity for your business or part of a team, with different members handling various responsibilities. Here, you can define roles according to the designations of yourself and your team members, including their names, email addresses, and phone numbers. The assigned roles determine the level of authority each person has on the portal, such as the ability to make changes to bookings, scheduling, or events. Only the owner, followed by the admin, manager, and then team members, have the necessary permissions for certain actions. You can also change this team structure at any time in your profile settings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here, you can add team members based on your plan on the portal, with the number of members limited according to the plan&#8217;s provisions. However, you can upgrade the plan whenever necessary to accommodate your team&#8217;s growth and business needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click \u201cSave &amp; Go Next\u201d for next section.<\/span><\/p>\n<h2 id=\"business-address-location\" >Business Address Location?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-415 size-full aligncenter\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map.jpg\" alt=\"\" width=\"1393\" height=\"775\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map.jpg 1393w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-300x167.jpg 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-1024x570.jpg 1024w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-768x427.jpg 768w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-50x28.jpg 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-920x512.jpg 920w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-600x334.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/map-320x178.jpg 320w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This section allows you to enter your business name, location with address and map, time zone, and booking page URL.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will pertain to your business&#8217;s recognized name and the main or head office location. If you have multiple locations, you will have the option to enter them all in the profile settings according to the provisions of your plan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can use your business or domain name as the booking page URL, making it appear like your company&#8217;s landing page. However, the name depends on availability and cannot be used if someone else has already claimed it. Once you have set your booking page URL, it cannot be changed, so choose and enter the name carefully.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click \u201cSave &amp; Go Next\u201d for next section.<\/span><\/p>\n<h2 id=\"set-business-hours\" >Set Business Hours<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-400 size-full\" src=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10.jpg\" alt=\"\" width=\"1393\" height=\"775\" srcset=\"https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10.jpg 1393w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-300x167.jpg 300w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-1024x570.jpg 1024w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-768x427.jpg 768w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-50x28.jpg 50w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-920x512.jpg 920w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-600x334.jpg 600w, https:\/\/appointusonline.com\/help\/wp-content\/uploads\/2024\/08\/10-320x178.jpg 320w\" sizes=\"auto, (max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here, you can define your business&#8217;s active hours, which will be visible to customers when they try to schedule an appointment. Customers will only be able to book appointments within your specified working hours, so it&#8217;s important to accurately enter the start and end times, along with any break periods. This ensures that customers receive the correct information about when they can meet with you or your team for services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can set your availability by turning days on or off and add multiple break times for lunch, dinner, tea, or any other reason for each day.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To save the information, click \u201cSave &amp; Go Next\u201d for next section.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You have filled in all the information; the portal will be ready for use.<\/span><\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"ht_kb_category":[72],"ht_kb_tag":[7,10],"class_list":["post-11","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-setup-login-access","ht_kb_tag-installation","ht_kb_tag-password"],"_links":{"self":[{"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":28,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb\/11\/revisions"}],"predecessor-version":[{"id":416,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb\/11\/revisions\/416"}],"wp:attachment":[{"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/media?parent=11"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb_category?post=11"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/appointusonline.com\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}